How to recover data from wd passport - slow responding hard drive

Author: HDD Recovery Services
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If your WD Passport died and you need your data back, we have a promotion until end of October 2016 watch this to participate: https://www.youtube.com/watch?v=MyQm1LHRlzE Western Digital Data Recovery Services Call 1.855.366.4232 For Assistance or visit us here: http://www.hddrecovery.ca/contact-us/ here is our latest video on other problems that WD hard drive may have https://www.youtube.com/watch?v=g1Gd63r4vv4 Shipping info: HDD Recovery Services 666 Kikrwood Ave, Suite B101 Ottawa, ON K1Z 5X9 We have spend the last few years working on thousands of these cases. It has helped us create a streamlined process for safer, reliable and thorough data recovery. Going through a Western Digital data recovery task, such as My Passport drive with a very slow response, starts with taking the proper steps to provide a clean, clear and concise verification. By discovering what works and what doesn’t, we were able to create the best procedure to handle this issue from start to finish. We’ve created a video to demonstrate our step by step process of gaining access to data on Western Digital My Passport drive with a Western Digital proprietary USB 3.0 interface that aren’t recognized when you connect them. It’s important to note that the Western Digital Passport is a very popular hard drive choice these days and we see it come in for recovery with a wide array of different problems. However, some issues are unique to Western Digital. Before going any further with your Western Digital Data Recovery Project, please note the following: If your hard drive is making a clicking sound, it needs a head replacement. Power down the drive immediately and contact HDD Recovery Services for assistance. Head replacement is not a DIY type of task. Doing this yourself or continuing to use the drive could create irreversible damage and destroy your data permanently. The hard drive in our case study video never went through any physical damage. It was never dropped, hit or bumped. The owner took great care of the drive. The drive just wouldn't load one day. It did make all the normal sounds such as: Spinning up Calibrating Stays idling Doesn't spin down No clicking sounds If you want to try R-Studio you can download it here: http://www.r-tt.com/?JGKHD000 Dealing With Encryption During Western Digital Data Recovery Process Decrypting the drive isn’t difficult. We could use either the original USB 3.0 PCB or a compatible USB board from a Western Digital MyBook that uses the same encryption revision type. If you have any questions about decrypting the drive, please contact us for more information. We’d be glad to explain this step further. SATA Conversion You have numerous options when it comes to solutions that support specialized USB drives, including ATOLA, Deepspar and ACE LAB. Through extensive testing, we’ve found our method to be bullet proof. It has never failed to deliver solid results. We’ve found that when dealing with passport drives, the best option is to combine ACE LAB products with manual SATA conversion followed by hardware decryption of the image. When it comes to SATA conversion, there are two different approaches including: 1.Find a compatible SATA PCB from the same hard drive family of the drive you’re working on. Compare the numbers on the main controllers and spindle idle controller to see if they’re compatible. To make it even easier for you, here’s a compatibility list: 2.Solder your own SATA connector. Start by buying a connector on sites such as Digikey, eBay or aliexpress. Remove the capacitors C13, C18, C31 and C37 on the component side of the PCB to disable the USB bridge. Check out the pinout for the 7-pin SATA connector to make sure you have it just right on our blog here: http://www.hddrecovery.ca/blog/slow-p... You use the existing USB connector to get the necessary 5V of power to spin the drive. Though it’s not required, it’s also a good idea to put the 10nF resistor inline with the signal leads. No matter what you do, try to keep the wires as short as possible to make it easier to work with. Fireware Issues The majority of firmware issues that occur with WD Passport drives are related to module #32, which is also known as Relo-List. To get past the problem, this module must be cleaned if there are any entries in it. You also need to restrict any further defect relocation entries or you could be faced with another firmware lockout during the imaging process. Handle the problem completely now for less trouble later on. You can do this with the help of tools from manufacturers such as Ace Laboratory, Deepspar, Atola and possibly others. The next step is to check that all other critical modules are in good shape. Run a head test to insure all the heads are responding properly to read commands. If the modules and heads are good to go, it’s time to start the imaging process.

Comments

  1. What if I tried to buy the same hard drive and change the boards between the broken and the new one

    Isn't that going to fix the problem?

    Is there any way to get this board ready and working for sell?
  2. great video but what program software can allow me to to flush and block the system to write to module 32 RBBlist ?
    thank you
  3. Thank you very mutch I ask you that question about 1 week ago and now you give me the answer, I try to convert it to sata with the pins near the motor.
  4. hiii sir may WD my passport ultra 1 tb not copy fast. how to do mi ?
  5. i think i have a problem HDD Recovery CAN'T fix...my Passport 1 TB hdd first notice a scratching hissing clicking noise everytime when plugged in....so PC recognizes IT to put the password on the drive BUT freezes entire PC such as (file explorer) then i start getting my parameter is incorrect error...so after rebooting and troubleshooting and starting over again I'M now receiving an I/O error so in a panic i run a chkdsk on the drive to see if a chkdsk can correct WHAT file is bad so i can open the drive and my PC can properly recognize it but NO LUCK...so i run a Data Recovery program HOPING that the program can somehow save my data...but no luck it tell me files are unreadable an NOW the latest error message is saying that I NEED TO FORMAT the drive...so still frustrated i REFORMAT and WINDOWS says it couldn't complete the format so i guess we can scratch reformatting OFF the list....so if ANYBODY over there at HDD Recovery who is man enough and feel their smart enough to fix this drive an is up for the challenge hit me up....
  6. How do you do this to a 2TB Western Digital Caviar Green internal Sata HDD?
    It powers up just like this but it dont post in the bios or Windows

    Since you're skilled in this, about how much would you charge to do it for me?
  7. Hi there...I have the same type of wd hard drive and the same problem....I've formatted the hard drive and try to scan for bad sectors but it takes a long time to scan...I want to recover the important data in that hard drive but it seems that I can't....what can I do to recover the data?
  8. OMG how the de encryption board works? You need the key or this tool make magic?
  9. My hard drive is copying slow data and freeze i don't know why it became slow
    how can I fixed it?
  10. Does anyone know what actually goes wrong with the usb board to cause this slowdown? Is it possible to fix that?
  11. I have a wd passport ultra I was transferring videos from my laptop when an error 0x800701e3 fatal error appears it sometimes it let transfer some videos and pictures after then I uninstalled my passport ultra on my computer and when I plugged it back into my laptop and desktop it said the passport ultra is in the computer but the folder won't load I don't know what to do to solve the problem
  12. Fuck WD (Western Digital) company, I lost 1Tb data with this motherfucker company.. Just Damn on them mother fuckersssssss
  13. Can files be recovered if the power light is not coming on? I cannot afford to send it away for data recovery and all of my sons photos from birth to now are on "My Passport"
  14. Hi, my WD external hard drive started to make a static noise and since then my lap top doesn t recognise my drive anymore and I am not able to read/ access my data. Instead a message pop up asking me to format the drive. Could you please help? I absolutely need to recover all my data as it represents all the work that I have done for the last 5 years !!! Your assistance is crucial, please help me to recover my data. Thanks.
  15. My Hard drive same as yours (diff mine is 2TB) my laptop recognized it but once i open it it will show those folders but when i open it it will hang up (not responding) so i will end process/task to it. and i cant even copy or backup those files. i use any method i dont want to format it because i need those files :( Any suggestions? pls help
  16. I have a pcb number. 2060-701675-004 Rev P1. What pcb is comptiable to make it sata? Thanks in advance
  17. I have an My Passport Ultra 2060-771962-000, can I also use the 2060-771960-000 for that one? Online I've read that the 2060-771931-000 might be a better fit. Seems that the controller numbers of the 771931 align.
  18. I have an ultra with a pcb number. 2060-771961-001 rev a. What pcb is comptiable to make it sata? Thanks in advance
  19. I have a question.....
    What do you do when a 500GB WD External hard drive gets stuck on the Bitlocker Drive Encryption Window then does not respond after entering the correct password????
    Lights are working, the drive is still running because I can still feel it...
    What can I do to fix it??? Pls help me
  20. If replacing the PCB with an identical USB one, and swapping the firmware would the disk be readable or it will still need the decryption?